Are you running an adult day care centre or are you a 21st century manager?

“I don’t care whether you come into the office at 10am. I don’t care if you choose to work from home or not. I don’t care if you work from the garage while they fix your car. We hired you…

What are the traits of a good 21st century leader?

In my last article, we defined what is and is not the job of a 21st century manager. We started to explore what leaders do. We also busted some leadership myths. Today, I’d like to continue our leadership discussion, specifically…

Managers, leaders, it’s time to get us into the 21st century!

What is leadership? What is a leader’s job? Many people think leadership and management are synonymous. To me, they are not. Leaders lead people while managers manage systems. In my previous posts, “Why do we work the way we do?…

You’re Never Persuasive When You’re Abrasive

How do you get through to someone whose guard is always up? How do you deal with someone whom you disagree with or have a conflict with? What about those who hurt you? These are questions everyone needs to deal…

Do you know what the most precious gift to give someone is?

Do you know that the most precious gift we can give someone is our attention? Why? Because our attention is our time, and our time is our life. We are never going to get it back, and that’s why it…

Wishing participants would turn their cameras on. Is that a reflection on them or on you? (Part 2)

Last time, in “Wishing participants would turn their cameras on. Is that a reflection on them or on you? (Part 1)”, we talked about us humans having various modes of learning, information intake and processing. Switching cameras on is only…

Wishing participants would turn their cameras on. Is that a reflection on them or on you? (Part 1)

“In the current environment where meetings, workshops and training courses tend to be online, we're always looking at ways to make the online experience more effective. There's a simple step to increase effectiveness. It's not complicated, it's not difficult, all…

What is a leader to do in times like these?

There are many discussions and debates about whether knowledge workers should go back to the office. Some advocates of remote work framed the issue in terms of racial justice and equity. “When geographical barriers are removed, location bias and relocation…

Watch out for inequality and bias to remote workers in the hybrid office

In the past few months, companies around the world have been contemplating this one question: should they bring the workers back into the office? Or allow them to work remotely indefinitely? Or have a hybrid environment? While there are pros…