Listening is probably the most important skill in building relationships, whether they are business or personal relationships. But sometimes people run into trouble in their relationships when they think hearing and listening are the same. In fact, there’s a big…
Category: Culture
Do you think fear based teams work better?
Leadership Memo 2023-2 Last month, I mentioned that the job of a 21st-century leader is to create and maintain an environment that allows the workers to work at their natural best, where employees feel safe and motivated to contribute to…
Increase psychological safety by practicing empathy and transparency
Me (Wendy): “Bob, I’m BACK!!” Bob: “Oh good! Now we can continue our discussion. You mentioned doing a survey, asking those 7 questions, once a quarter. But they seem to be more after the fact. So, are there things we…
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Want to know the tips on how to handle disagreements in meetings?
(Last time, Bob and I were talking about people being curious and not thinking of rebuttals and counterarguments while the person was speaking. Now, let's dive back into our conversation.) Me (Wendy): "When people disagree, it's about our perspectives and…
Read More Want to know the tips on how to handle disagreements in meetings?
The Six Team Agreements to follow to disagree safely in a meeting
(Bob and I discussed the first 2 things in the team agreement that Dr. Amy Edmondson proposed. We are now continuing the discussion onto the rest of the 6 points.) Bob: “Moving onto the 3rd point, I want to ensure…
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The Six Team Agreements to have psychologically safe meetings
Me (Wendy): “Other than Modern Agile's suggestion on asking everyone to be CLEAR at the beginning of each meeting, there is another team agreement proposed by Dr. Amy Edmondson, also done at the beginning of each meeting. It is to…
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How to CLEARly have psychological safety at meetings
Bob: “Well, Wendy, what do we need to do to start building psychological safety?” Me (Wendy): “Good question. There are a number of ways. According to Modern Agile, we can establish meeting safety when we begin a meeting by agreeing…
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Want to have better meetings? Start practicing psychological safety
Me (Wendy): “Bob, you’re so correct about the fear cultures that some management think it’s necessary to propel people to work hard, but in effect, it stifles innovation, creativity, and collaboration. According to Dr. Amy Edmondson (professor of Leadership and…
Read More Want to have better meetings? Start practicing psychological safety
How to recognize the signs of lack of psychological safety in your teams
Bob: "Peter brought up the video team thrashing, eh?” Me (Wendy): “Yes. We initially started talking about the upcoming facilitation workshop, but it led to that and psychological safety.” Bob: “So, did he understand what it means?” Me: “No, but…
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Successful meeting cultures: why you don’t want to break the psychological safety barrier
"ssssscrape, knock-knock-knock" Peter: “Hey Wendy, I heard from Bob what you two have been up to. That’s quite a bit of change in how we think of and run meetings, and quite a few new skills that we all need…
Read More Successful meeting cultures: why you don’t want to break the psychological safety barrier